DISTRITO MILITAR N 48

Wrost customer service experience, I arrived at 11:15 AM on Friday, asked for some information, they provided a paper with some documentation that I need to bring in order to get my military card, then, around 11:30 I asked for other information but they told me to wait for a few minutes meanwhile they do something on the back, I waited like 30 minutes and nobody wanted to talk to me, so I requested for help once again, but they told me that the person who was assisting me almost come back, waited another 30 minutes and ask to the person who was helping me (I needed to go to her and ask for help because she didn't wanted to come) and she told me that know I need to wait 1 hour until the system will be available becase it is not between 12 - 2) so now I'm waiting once again in order to get that information because of their fault because I was here with enough time to resolve my questions. This happens all the time that you have to do something or get information in this place, they are talking to you and somebody talks to the person that you're talking with and they leave you there waiting like, nobody cares about you if you're not a recruit